Protecting Your Personal Data Is Our Priority

1. Introduction and Scope

This Privacy Policy is issued by jdrbet, an online betting platform operating under international licensing. This document explains in detail how we collect, use, store and protect your personal information when you use the jdrbet.wine website and all related services.

This policy applies to all users who register an account, use any of our services or browse our website. By using jdrbet's website and services, you agree to the terms set out in this Privacy Policy.

jdrbet takes its responsibility to protect your privacy seriously. We follow internationally recognised data protection principles, including limited collection, data quality, purpose specificity, use restriction, data security, openness, individual participation and accountability.

2. Information We Collect

jdrbet collects various categories of personal information depending on the type of interaction you have with our platform. The following is information we may collect:

Identity and Account Information:

• Full name as shown on your identification card or MyKad
• Date of birth and gender for age verification (21+ is a mandatory requirement)
• Identification card number or valid identity document
• Active email address
• Registered mobile phone number
• Username and password chosen during registration

Financial and Payment Information:

• E-wallet details such as Touch 'n Go eWallet, Boost or ShopeePay
• DuitNow or bank account information for FPX transactions
• Crypto wallet address (USDT, BTC or ETH) for crypto deposits or withdrawals
• Deposit and withdrawal transaction records

Technical and Usage Information:

• Your device's IP address
• Internet browser type and operating system
• Cookie and session data
• Activity log records within the platform
• General location data (state or region) based on IP address

3. Purpose of Data Collection

Every piece of data collected by jdrbet has a specific and legitimate purpose. We use your personal information for the following purposes:

• Account Management: Registering and verifying your identity, enabling secure access to your jdrbet account and managing your profile settings.
• Transaction Processing: Processing minimum deposits of RM20 and minimum withdrawals of RM50 via your chosen payment method, including Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and crypto.
• Fraud Prevention and Security: Detecting and preventing fraud, money laundering or platform abuse in line with our international compliance obligations.
• Customer Support: Providing assistance via live chat and email in Malay and English when you contact our 24/7 support team.
• Service Communications: Sending account-related notifications, system updates, bonus information and promotions related to jdrbet services.
• Legal Compliance: Meeting legal and regulatory obligations under our international licence, including Know Your Customer (KYC) requirements.
• Service Improvement: Analysing aggregated and anonymised usage patterns to improve platform quality, performance and user experience.

jdrbet will not use your data for any other purpose without first obtaining your additional consent.

4. Disclosure to Third Parties

jdrbet respects the confidentiality of your information. We do not sell or rent your personal data to any third party for marketing purposes. However, there are certain situations where we may share your data with trusted parties:

• Payment Processors: Authorised payment service providers such as e-wallet platforms and banking gateways, to securely process your financial transactions.
• Technology Providers: Technology companies that support our platform infrastructure, bound by strict confidentiality agreements and not permitted to use your data for any other purpose.
• Regulatory Bodies: Licensing authorities or regulatory bodies with valid legal authority to request specific information.
• Fraud Prevention: Third-party identity verification services used to carry out KYC checks and prevent illegal activity.

All third parties we work with are subject to strict confidentiality obligations and are prohibited from using your data for any purpose other than what has been agreed with jdrbet.

5. Data Security

jdrbet invests in a robust security infrastructure to protect your personal data from unauthorised access, disclosure, alteration or destruction. The security measures we practise include:

• 256-bit SSL encryption for all data transmitted between your browser and our servers
• Password storage using secure hashing techniques, not in plain text
• Strict access controls to internal systems based on the principle of least privilege
• Continuous system monitoring to detect suspicious or unusual activity
• Regular security audits by internal teams and independent security experts
• Detailed incident response procedures in the event of any data breach

While we take extensive steps to protect your data, no system can be guaranteed one hundred percent secure. We encourage you to also take personal protective measures such as using a strong password, not sharing your login details with anyone and keeping your device up to date.

6. Your Rights as a User

As a jdrbet user, you have certain rights regarding your personal data. We respect and facilitate the exercise of the following rights:

• Right of Access: You may request a copy of the personal information we hold about you at any time.
• Right of Rectification: You have the right to update or correct any inaccurate or incomplete information in your profile.
• Right of Erasure: Subject to lawful record-keeping obligations, you may request deletion of your personal data when it is no longer needed.
• Right to Restrict Processing: In certain circumstances, you may request that processing of your data be limited while a dispute is being resolved.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: You may request your personal data in a structured, machine-readable format for transfer to another service provider.

To exercise any of these rights, please contact our support team via 24/7 live chat or email at [email protected]. We will process your request in accordance with established procedures and will respond within a reasonable timeframe.

7. Use of Cookies

The jdrbet.wine website uses cookies and similar tracking technologies to improve your browsing experience and ensure the platform functions smoothly.

Types of cookies we use:

• Essential Cookies: Required for basic website functions such as login session management and security. These cookies cannot be disabled as they are fundamental to the platform's operation.
• Functional Cookies: Store your preferences such as display language and personal settings to ensure a consistent experience each time you visit.
• Analytics Cookies: Collect usage data anonymously to help us understand usage patterns and improve the platform. This data does not identify you personally.

You can manage cookie settings through your internet browser. Please note that disabling certain cookies may affect the functionality of some parts of our website. By continuing to use our website after being informed about the use of cookies, you agree to the use of cookies as described here.

8. International Data Transfers

As a platform operating under international licensing, jdrbet may process or store your personal data on servers located outside Malaysia. Any such data transfer is carried out in compliance with appropriate international data protection standards.

We ensure that all international data transfers are protected by adequate safeguards, including standard contractual clauses, data transfer agreements, or other recognised security mechanisms. Every international partner involved in processing your data is subject to equivalent data protection obligations.

9. Changes to This Policy

jdrbet reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or technological developments. Any material changes will be communicated to you through appropriate means.

When we make significant changes to this policy, we will:

• Update the "Last Updated" date shown at the top of this page
• Post a clear notice on the jdrbet.wine homepage for an appropriate period
• Send notifications to registered users via email or in-account notices

We encourage you to review this Privacy Policy page periodically to stay informed about how we protect your information. Continued use of jdrbet's services after notification of changes will be considered acceptance of the updated terms.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact the jdrbet support team through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 via the live chat icon on the jdrbet.wine website
• Service Language: Bahasa Melayu and English

Our dedicated support team is ready to assist you in Bahasa Melayu and English. We aim to address all privacy-related enquiries with full attention and within a reasonable timeframe.

For requests relating to your personal data rights (access, correction, deletion, and so on), please clearly state the type of request and include the required verification information so we can process your request promptly and accurately.